1. Introduction
International Centre for Bio-Remedies is committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the conditions and procedures for requesting refunds or returns. By purchasing from International Centre for Bio-Remedies, you acknowledge and agree to the terms outlined in this policy.
2. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 30 days of the purchase date
- Products must be unused, unopened, and in original packaging
- Services must not have been fully delivered or consumed
- Original receipt or proof of purchase must be provided
- Items must not show signs of use or damage
3. Non-Refundable Items
The following items are non-refundable:
- Customized or personalized products
- Opened or used health and wellness products
- Completed consultation sessions or services
- Digital content or downloadable materials
- Products purchased during clearance or final sales
- Items damaged due to customer negligence or misuse
- Bulk or wholesale purchases
4. Refund Process
To request a refund, please follow these steps:
- Step 1: Submit Refund Request - Contact International Centre for Bio-Remedies with your order number and reason for refund within 30 days of purchase.
- Step 2: Verification - Our team will review your request and verify eligibility. We may request photographs or additional information.
- Step 3: Return Authorization - If approved, you will receive return authorization and shipping instructions.
- Step 4: Return the Item - Ship the item to the address provided. Please use trackable shipping.
- Step 5: Inspection - We will inspect the returned item upon receipt.
- Step 6: Refund Processing - Once approved, your refund will be processed within 7-10 business days.
5. Refund Amount
- Full Refund: If the item is returned in original, unused condition, you will receive a full refund of the purchase price.
- Partial Refund: If the item shows signs of use or damage beyond normal handling, a partial refund may be issued based on the condition of the product.
- Shipping Costs: Original shipping fees are non-refundable unless the refund is due to International Centre for Bio-Remedies's error or a defective product.
6. Service Refunds
For service-related refunds:
- Consultations or sessions cancelled more than 48 hours in advance may be refunded in full.
- Consultations or sessions cancelled with less than 48 hours notice will forfeit 50% of the service fee.
- No-shows will forfeit 100% of the service fee.
- Services that have been partially or fully completed are non-refundable.
7. Exchange Policy
If you received a defective or damaged product, International Centre for Bio-Remedies will provide a replacement at no additional cost. Please notify us immediately with photographic evidence of the defect.
8. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to International Centre for Bio-Remedies's error or a defective product.
- Please use trackable shipping methods and insure packages to prevent loss or damage during transit.
- International Centre for Bio-Remedies is not responsible for lost or damaged items in transit.
9. Defective Products
If you receive a defective or damaged product, please contact International Centre for Bio-Remedies immediately with:
- Your order number
- Photographic evidence of the defect
- A detailed description of the issue
We will inspect the product and provide a replacement or full refund at our discretion.
10. Partial Refunds
Partial refunds may be issued in the following circumstances:
- Product showing slight signs of use but still in good condition
- Minor defects that do not significantly impact functionality
- Services partially completed before cancellation
11. Refund Method
Refunds will be issued using the original payment method within 10-14 business days of approval. If the original payment method is no longer available, we will contact you to arrange an alternative method.
12. Contact for Refund Requests
To initiate a refund request or for questions regarding this Refund Policy, please contact International Centre for Bio-Remedies using the contact information provided on our website. Include your order number and reason for the refund.
13. Policy Changes
International Centre for Bio-Remedies reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We will notify customers of significant changes through email or website notice.
14. Dispute Resolution
In case of disputes regarding refunds, International Centre for Bio-Remedies and the customer agree to attempt resolution through good-faith communication. If necessary, disputes will be resolved according to applicable laws of India and submitted to the jurisdiction of Indian courts.